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Cancellation Policy

At Stars Medical Transportation, we strive to provide reliable and efficient transportation services. To ensure proper operations and allocate necessary resources, we have implemented the following cancellation policy:

  1. Trips that are canceled within 24 hours of the scheduled trip will receive a refund of half the principal amount or 50%.

  2. Once a driver is en-route or on-site for your scheduled transport, the trip is non-refundable.

  3. Trips canceled with 24+ hours notice from the trip time are fully refundable.

By continuing with your booking at Stars Medical Transportation, you agree to these Terms and Conditions.

Please note that this policy is in place to manage driver availability, optimize resources, and maintain a high level of service for all our customers. We appreciate your understanding and cooperation regarding these guidelines.

Any questions or regards should be forwarded to  or office at:  973-855-1354

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